• GP practices and care services would like digitally aided interprofessional communication tailored to their needs.
• GP surgeries and care services communicate largely by fax, telephone or in person. Digital media have hardly been used to date.
• There is scepticism regarding the introduction of digital media and the telematics infrastructure, especially on the part of GP practices.
• Despite the imminent mandatory introduction of the telematics infrastructure, there is little awareness of it among nursing staff.
• Family carers can usually draw on several years of professional and private experience in caring. Nevertheless, carer apps are still largely unknown in this group.
• Digital applications such as the Nui app only develop their full impact when they are used by several people in a private network as well as rather inexperienced family carers.
• Digital applications are hardly perceived as supportive solutions for relatives due to processes in day-to-day care already being well-established.
• The wishes for future care apps are diverse and range from a clear presentation of care services to integrating professional helpers to enable direct communication.
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